Boxon revolutionizes the packaging industry with the AI bot AIDEN

RETAIL & SERVICES

Boxon, a global leader in packaging solutions, has partnered with Knowit Experience to launch AIDEN, one of the industry's first AI bots for packaging recommendations. This innovation represents a major step forward in reducing the carbon footprint, enhancing the customer experience, and streamlining the process of finding the right packaging.

CHALLENGE

Lack of effective packaging solutions

The packaging industry has long struggled to provide an effective solution that helps customers quickly and easily find the right packaging amid a vast assortment. Traditional search functions have failed to meet customers' needs for personalized and rapid recommendations.

SOLUTION

The AI bot AIDEN improves packaging recommendations

Boxon, in collaboration with Knowit, developed AIDEN, an AI bot that leverages advanced AI models from OpenAI to analyze customer inquiries and provide relevant packaging recommendations in real time. By allowing customers to easily specify what they wish to pack, including dimensions and weight, AIDEN can suggest the most suitable solutions. The AI bot is trained to understand the unique needs of customers and adjust its suggestions based on changing preferences or inquiries throughout the conversation.

We recognized early on the enormous potential of AI to enhance the digital customer experience. With AIDEN, we can offer tailored recommendations from the very first interaction and respond to customer needs more swiftly.

Maria Boo, E-commerce & Growth Manager

Boxon.

RESULT

The AI solution has enhanced customer experience and increased efficiency

With the launch of AIDEN, Boxon has set a new standard for how customers interact with packaging suppliers, while the solution also contributes to reducing the carbon footprint. Customers now receive personalized guidance and a seamless purchasing experience, leading to increased customer satisfaction and efficiency. The collaboration with Knowit has ensured that the technology is combined with a deep understanding of customer needs, further strengthening Boxon’s position as a leader in the packaging industry and expanding its efforts in sustainability.

The partnership with Knowit Experience has given us the opportunity to apply the latest AI technology in a new domain. Together, we have created a solution that not only enhances the customer experience but also fortifies Boxon’s position as a leading player in the packaging industry.

Maria Boo, E-commerce & Growth Manager

Boxon.

How the solution contributes to Agenda 2030

Goal 9: Sustainable industry, innovation, and infrastructure: By implementing advanced AI technology, Boxon promotes innovation and sustainable industrial development.

Goal 12: Responsible consumption and production: AIDEN helps customers find the right packaging, reducing overconsumption and promoting the sustainable use of resources.

Goal 13: Climate action: By optimizing packaging solutions, AIDEN helps to reduce climate impact through more efficient use of materials and lower emissions.